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FAQ

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General Info
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Are my transactions with your writing service kept confidential?

Yes, we guarantee that all deals made between our customers and our writing service are kept confidential. When a customer places an order with Essays Professor, he/she is asked to provide us with basic personal information such as his/her name, telephone number, and other pertinent data. We take the precaution of assigning a number to each order, and the writer uses that number rather than the person's name. Additionally, we never sell our customers' personal data to any third parties.

When placing an order, our customer service agents are instructed to never ask for a customer's credit card information during the conversation. All payments are to be made online via our fully secure website. This is for our customers' protection and a precaution to further guard their confidentiality.

Do I have to worry about plagiarism?

Essays Professor.com does not tolerate any actual plagiarism. We take extra precautions, using our state-of-the-art anti-plagiarism software to scan every document. All our papers go through the scan, and our customer may request an anti-plagiarism report as a guarantee that the essay is 100% original. Furthermore, we have a money-back guarantee against plagiarism.

Can I request a term paper in a specific format?

Our experienced writers are familiar with all of the standardized formats. When customers place their orders, they may request whatever format their professors demand, be it MLA, APA, Harvard, Chicago, or other formats that are used in academic writing.

How can my email/password/phone number can be altered?

Your personal details can be modified in your Profile. Thus, login to your cabinet, go to Profile and pick Edit Profile. When done, press "Save Changes" to make the introduce changes implemented.

Can I get assistance with my test?

We can assist you in passing your tests/exams. You just need to pick “Online Test” as a type of assignment when completing the order form. Give us detailed information about your test and provide all the required additional material to help the assigned expert prepare for it. Additionally, set the date, your time zone, and the duration of your test. Thus, you provide the requirements, our specialist prepares, logs in to the specified website on the stated date, and takes the test.

Can you assist me with my coding task?

We offer writing services only. The projects related to programming, coding, or software development cannot be handled by us.

How will I get notifications?

You will receive an automatic email highlighting any changes taking place in your personal cabinet. Additionally, you may get the updates using SMA, calls, or messages in our system.

Why can not my order be placed?

If all the obligatory fields are filled but you still cannot place your order, check whether any extra files are attached to the form. If this is the case, submit your order without any attachments. Instead, email all the required files to us stating your assignment ID in the title of your email. Our support agents will add them to your assignment.

Where will my project be uploaded?

Once the due date comes, your paper will be uploaded into your personal cabinet. To review it, you should go to the section Processing/Completed orders and check the “Files” unit.

How can I know that the work produced by the writer is authentic?

Providing non-plagiarized papers meeting quality criteria is our major goal. Each piece of writing is scanned by our software before it is uploaded to a customer’s personal area.

How can I monitor the progress of my order?

Students can monitor the progress of their orders right from the student area on our website. The status is automatically updated every few hours. Upon request, we can mail them periodic status updates, or students may contact one of our customer service representatives for assistance.

How can more pages be added to my work?

More pages can be added by submitting an extra order. This option is available in your personal cabinet, “My orders” section namely. You may also reach our Live Chat team and they will help you.

How to know that the specialist is allocated to my order?

When your project is assigned to one of our experts, his/her ID will appear in the line “Writer” in the order details.

Is it possible to obtain a draft of my work?

Yes, a draft consisting of one page can be added to your assignment. It will be available after 50% of the time frame. Please mind that you will need to pay an extra fee for this service.

Where can my completed project be found?

It can be downloaded from your cabinet. Please, access the “Orders” section in your personal cabinet and choose the “Files” tab. Additionally, once your project is done, you will be emailed a link to it.

How can I know that my project is assigned?

You can see the details about your assignment in your cabinet. The status “Payment Verification” states that the transaction was not completed (to proceed with the payment, you need to press “Pay now” and send us the receipt). The status “Processing” states that the order is allocated to the specialist who began managing it. The status “Sent/Completed” states that you can get the completed work.

Do you send completed assignments via email?

Once the deadline expires, your completed task will be attached to your order in your personal cabinet. Additionally, you will get an email containing a direct link to your completed paper.

How to know that my work was edited?

We can offer you a VIP package by buying which you will be able to make use of the option “Get an order proofread by an editor.” Click the respective VIP service and its fee will be added to the total cost of your assignment. As soon as you make a payment, your academic work will be checked for grammar mistakes by one of our editors once it is written.

What Qualifications do your writers have?

Our professional writers have wide and varied educational backgrounds. Each one of them has a Bachelor’s, Master’s degree, or doctorate. One important characteristic of all of our writers is that they are all native English speakers. This can make a huge difference in the overall quality of writing. Each of our writers is screened for excellence in writing ability, dedication to the job, and an attitude of caring about the customers who come to us for assistance. All of our writers have many years of experience in the writing industry.

Is it possible for me to communicate with my writer directly?

Our customer can communicate with the actual writer who is working on his/her essay. Every customer, who creates an account at EssaysProfessor.com, has access to a message system that is dedicated exclusively to communication. Students may leave messages for their writers via the communication interface in this area. Our customer service representatives are available to assist if necessary.

If I provide my own research, can you still write my paper?

Our writers can work with any data, whether it is gathered by the student, or our professional researchers gather it from our extensive data banks.

Does the process of assigning the writer take much time?

We always try to find a suitable specialist as soon as possible. The process might last from several minutes to a few hours. Sometimes, we may need more time to assign an expert as such factors as the assignment complexity, writers’ availability, and the deadline impact the process.

How can I interact with my expert?

You can get in touch with your specialist with the help of our messaging system. In case of an urgent matter, reach our Live Chat Support.

Who will work on my writing project?

Our team consists of qualified specialists who have degrees in different academic disciplines and considerable experience in writing. Our Writing Department will ensure that your project is assigned to the expert competent in your area.

Can you write rush orders?

So long as our writers are given at least 6 hours, they can write a perfect essay. However, customers should be aware that the charge for orders placed with such a little deadline is higher than usual. Customers also should be reasonable and realize that 6 hours will, in most cases, be not enough to write, for instance, a 20-page research paper. We strongly urge our customers to give our writers as much time as possible.

When will I receive my paper?

Your paper will be delivered to you on the stated date. Mind that the countdown starts once your assignment is submitted and verified. When setting the deadline, you should remember that your work will be sent to you in strict accordance with the deadline (e.g. if the deadline is 3 days, you will get your order 72 hours after.

Can I get my assignment before the deadline if the writer completes it earlier?

We are focused on delivering papers according to the initially stated deadlines. The time frame which you set impacts the cost of your project and, as a result, writers’ and editors’ salaries. Hence, we cannot ask our specialists to provide completed orders to us before the deadline expires without any compensation for the change of the initially chosen urgency.

I have some problems with the order payment. What to do?

The payments are not processed by our agency directly. In case of some issues, we recommend you to use another payment system or credit/debit card. Additionally, you may try to use another device or browser to make a payment. Turn to our support team to find out more.

What if I get my paper back and I don't like it?

All writing done by our writers is fully guaranteed to be of high quality. However, if a customer does not like his/her paper, we guarantee to revise or amend it within the next 48 hours until it is exactly as the customer wishes. If after revisions the customer is still not satisfied with our work, he/she can apply for a refund, and it will be paid if his/her concerns are justified.

How can I ask for a free revision?

A free revision can be requested within a specific timeframe (depending on your assignment, this period of time may range from 2 days to 30 days). To send your revision request to your specialist, you should access My orders – Completes orders. Then, find the needed writing project and choose the option “Request revision,” Please remember to provide detailed revision directions and impose a deadline when sending your request to your expert. Additionally, you may turn to our Customer Support team for assistance.

A free revision period is over but I need a revision. What should I do?

If you are late with your revision application, you are required to make a new order; pick “Revision” option as a type of assignment.

How many revisions can I request within a free revision period?

During the period designed for free revisions, you can requests as many of them as you need.

How many revisions can I request within a free revision period?

During the period designed for free revisions, you can requests as many of them as you need.

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